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SHIPPING POLICY

SHIPPING:

  • We ship Pan India.

 

PAYMENTS:

  • We only accept Prepaid Orders.

 

DELIVERY METHOD:

  • Orders within India are shipped & delivered within 7-10 working days, subject to availability of the product.

 

DELAY IN DELIVERY DUE TO COVID-19:

  • We would like to inform you that there can be a delay in the delivery of your shipment due to Corona virus. Our Logistics partners are also trying their best to cope with the situation. Though we will attempt to deliver your product in 7-10 working days, some of the deliveries might take more than the usual number of days. We hope you will understand and bear with us. If you feel there is a delay, please feel free to contact us on +917045199128 or mail us on pawpstar.support@adityabirlanewage.com
  • Product Prices displayed are inclusive of all taxes and duties.
  • For orders shipped within India, a GST of 5 %, 12%, 18% is applicable according to the product slabs.
  • We offer free shipping anywhere in India on orders above Rs. 999. For orders less than Rs. 999, we have a fixed shipping fee of Rs 150.

 

ORDER CUT-OFF TIMES

  • Order cut-off times are provided as guidelines only, and do not consider possible delays caused by payment authorization. We aim to dispatch & deliver all orders within 10-15 working days with the exception of Indian public holidays where it may take up to a month. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.
  • We are not responsible for any delays caused by natural calamities and unavoidable circumstances.

 

REDIRECT ORDERS

We are unable to redirect orders once the products have been dispatched. All orders require a

signature and proof of ID upon receipt of order.

SHIPPING TO MULTIPLE ADDRESSES

Currently each product can be shipped only to a single destination address. If you wish to ship the products to different addresses, you will need to place separate orders.

DELIVERY TIME

We make our best efforts to deliver each item in your order within 10 working days of your placing the order, inclusive of processing time. However, in some cases, we may take longer to ship the order as we may have to produce/procure it.

SOLD OUT PRODUCTS

In case of sold out products you mail us your interest at pawpstar.support@adityabirlanewage.com or +91 7045199128 and we will notify you once the product is back in stock. It generally takes 3-4 weeks to produce a sold-out item as they are hand crafted. You can place your order with us once the product is back in stock and we will deliver the products within 10 working days. In case we are stocked out, we will notify you and produce a fresh piece after confirming it with you over the mail/phone. In case you do not wish to wait we will refund your money.

IF OVER 45 DAYS:

In the unlikely event that we are not able to deliver your complete order within 45 working days, you can request us to cancel the remaining unshipped products in the order. In such cases, your payment against the unshipped product of the order shall be refunded.

To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.

While we shall endeavour to ship all items in your order together, this may not always be possible due to product characteristics, or availability.

PACKAGING IS TAMPERED

If you believe that the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our help desk +917045199128 or email us at pawpstar.support@adityabirlanewage.com, mentioning your order reference number. We shall try our best to ensure that a replacement delivery is made to you at the earliest. If however, after taking receipt of the delivery if you observe packaging is tampered or damaged, we will be unable to replace the same.

 

SIGNATURE AND PROOF OF ID

All shipments require a signature and proof of ID confirmation from the recipient.

PLEASE NOTE: Recipient needs to keep a photocopy of any of the following photo ID proofs handy for receiving the delivery.

  • Pan card
  • Driving License
  • Passport
  • Voters card

Our customer service may contact you for additional information if required. After your order is shipped, you will receive a confirmation email from us.

We require a signature and proof of ID for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient other than yourself for delivery purposes (for example as a gift) then the same person will have to sign as well as give their photo ID as evidence of delivery.